Provide telecommunications services safely on roofs skill set

This is an extended height safety course designed for those working in the telecommunications sector. It includes both RIIWHS204E Work safely at heights and ICTWHS201 Provide telecommunications services safely on roofs.

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Provide telecommunications safely on roofs is a training course designed specifically for installers of telecommunications equipment on residential roofs. This can include those undertaking the installation of fixed wireless internet services for the National Broadband Network (NBN) or satellite receiving equipment for pay television (Foxtel).

This course offers a focus on the correct use of temporary roof anchorages, and safe access to roofs where there is not likely to be an existing, permanent fall protection or safe access system.

For those looking for more general height safety training, we recommend completing our work safely at heights course.

NBN fixed wireless internet dish, and Foxtel satellite receiver.

About this course

The aim of this course is to provide students with the comprehensive understanding in safe work practices when installing or repairing telecommunications equipment on roof structures. It applies to individuals employed as technicians and installers who are required to safely install or repair telecommunications equipment on roof structures.

Duration: 1 day (8 hours)

Student/trainer ratio: 10:1

Course objectives and content

  • Understanding of height safety legislation and standards.

  • How to perform risk assessments and control measures.

  • How to recognise suspension trauma.

  • Pre and post use inspection of all personal fall arrest equipment.

  • How to identify and correct fit a fall arrest harness.

  • Demonstrate fall restraint, work positioning, and fall arrest techniques.

  • Safe use of tools and materials.

  • Loads on roof surfaces.

  • Installing roof safety systems.

  • Anchor point selection and inspection.

  • Correct rigging of anchorage slings.

  • Use of self-retracting lifelines.

Qualifications for successful participants

Statement of attainments in:

RIIWHS204E Work safely at heights

ICTWHS201 Provide telecommunications services safely on roofs

Provide telecommunications services safely on roofs skill set FAQs

This course has been developed specifically for those who are required to install or repair telecommunications equipment on roof structures or in other working at heights scenarios. This could include those installing satellite television equipment, wireless internet receivers, mobile phone telecommunications equipment, radio transmitters and more.

To ensure that everyone involved in supervising, undertaking, or directing others to undertake this work are aware of the risks involved as well as best practice mitigation techniques, HSE believes that all workers in relevant industries – from entry level to senior management – should undertake training.

If you only need to complete the working at heights portion of this course, we recommend booking into our work safely at heights training.

Additional information about training at HSE

All necessary equipment and learning materials will be provided. Light refreshments will be provided for training completed at our training facilities. Please wear comfortable clothing and enclosed footwear.

A literacy and numeracy quiz will be conducted prior to the start of the course. This assists us in providing adequate course material to all our students. It is recommended that participants have:

  • Numeracy skills to
    • calculate basic sums using addition, substraction, multiplication and division.
    • locate and recognise numbers commonly used in safety signage.
  • Reading skills so
    • identify and interpret information from workplace procedures, documentation and regulations.
    • follow safety instructions that are written in English.
  • Writing skills to
    • produce or complete written documents and forms commonly required in the workplace.
    • maintain records of tests and results.
    • form short sentences and paragraphs in English.
  • Communication skills to
    • use a range of techniques and systems to communicate with others.
    • ask clarifying questions.
    • inform others of hazards and report incidents.
    • communicate required actions.
    • verbally communicate with others in English.
  • Problem solving skills to
    • identify hazards and risks.
    • select and implement risk control measures.
  • Computer skills to
    • follow basic instructions to access specific websites.
    • answer multiple choice questions.
    • save documents.


Some courses will have practical components that require participants to physically push, pull, carry or climb. Participants with physical limitations are urged to speak to their trainer prior to completing practical activities to determine if reasonable adjustments can be accommodated. Participants who cannot perform practical components may be issued a certificate of attendance in lieu of the statement of attainment.

Participants must also be eligible to receive nationally recognised training within Australia. They must also provide us with a valid Unique Student Identifier (USI) upon enrolment. If you do not have a USI, one can be created here: CLICK HERE.

Some courses will have prerequisite training that will need to be completed prior to undertaking the selected course. A statement of attainment for the prerequisite course must be presented prior to the start of training. Please refer to the FAQ section, above, for details of any prerequisites your course may have.

Height Safety Engineers does not offer recognition of prior learning and/or credit transfer due to the high-risk nature of our training courses. It is also anticipated that participants will be new entrants or refreshing knowledge and skills in the area of study.

This will depend on the type of visa that you have.

For example restrictions apply to international visitors who hold a Student Visa. Any course undertaken by a Student Visa holder must be conducted by a provider who is registered on CRICOS. As Elbon Consulting Services Pty Ltd is not CRICOS approved we are unable to accept enrolments into any of our courses from any international visitor that holds a Student Visa.

International visitors who hold a Working Holiday Visa may be eligible to enrol into our courses once they arrive in Australia. This is important as some occupations in Australia will have legislative and/or licencing requirements relating to qualifications. International visitors will still be required to provide a valid USI (Unique Student Identifier) prior to enrolling into any Nationally Recognised Training. When registering for your USI number if you select Non-Australian Passport (with Australian Visa) as your form of ID, you will need to enter your Non-Australian passport number when creating your USI. The following details on the passport must match in order to verify in the USI registry system:

  • Family Name
  • Given Name(s)
  • Date of Birth
  • Passport Number
  • Country of Passport

Students from New Zealand will not be able to create a USI using their New Zealand passport until your passport has been registered with the Australian Department of Immigration. This will only happen when the student crosses the border into Australia. Once the passport is registered with the Department of Immigration it can be verified and the student will be able to create a USI using their New Zealand passport.

If you are an International Visitor, you will need to provide a copy of your Visa and/or Passport by emailing Your Visa details will be verified for eligibility to participate in accredited training within Australia. If you are ineligible, a full refund of fees paid will be provided.

We may be able to provide you with learning support. If you think you may need assistance with reading and/or writing, please contact our office to discuss how we may be able to assist.

Training can be conducted in one of our dedicated state-of-the-art training facilities or be conducted on your site with the use of our mobile training simulators

Ready to book your team into Provide telecommunications services safely on roofs skill set training?

Simply click the enquiry button above. If you have any questions, please contact our training team on 1300 884 978. We would be happy to provide you with any more information you might need.