Height Safety Engineers website privacy policy

This privacy policy applies to all personal information collected by Elbon Group of Companies, trading as Height Safety Engineers, on our website located at www.heightsafety.net

1. What is “personal information”?

(a) The Privacy Act 1998 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not, and

(ii) whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2. What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:

  • Your name
  • Your email address
  • Your mobile phone number


3. How we collect your personal information

(a) We may collect personal information from you whenever you input such information into the website

(b) We also collect cookies from your computer which enable us to tell when you use the website. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website, and to provide responses to any enquiries submitted through the website.

(b) Your personal information may be viewable to employees of third-party systems we use to operate the website (for example, HubSpot). Your personal information may also be viewable to Height Safety Engineers employees in the process of acting on your enquiry.

(c) By using our website, you consent to the receipt of marketing material. We will only use your personal information if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. Our marketing material will contain a simple means by which you can request not to receive further communications of this nature.

5. Access and correction

You have the right to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us on 1300 884 978 or email enquiries@heightsafety.net.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us on 1300 884 978 or email enquiries@heightsafety.net. All complaints will be considered by the Managing Director, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. We will take reasonable steps to ensure that your personal information is handled in a secure manner from any party we use to store or handle your information.

8. How to contact us about your privacy

If you have any queries, or if you seek access to your personal information, or if you have a complain about our privacy practices, you can contact us through 1300 884 978 or enquiries@heightsafety.net.